Upon completion of the change, the Change Coordinator must ensure that follow-up actions, if any, are taken to closure. The Change should be reviewed to evaluate whether it was implemented on time and to cost and if the specifications have been met to the satisfactory of the Change Requester. It is important that adequate Change Records are maintained during and after the course of a Change being implemented. These records can be used as reference for future Change implementations.

Before the change is closed in the system, a Post Implementation Review must be carried out. A Post Implementation Review allows the parties involved in the Change, the opportunity to review the activities that occurred within the Change process and identify any lessons learned for future changes. The review should also include verifying that there have been no unexpected results out of change implementation. Lessons learnt must be documented for future references.

If the review results are satisfactory, the Change Record should be formally closed in IT Service Management tool. The Change Manager must communicate the change closure to associated processes streams like Event Management, Incident Management, etc.